Rationale Statement: The hospitality and tourism industry
is one of the largest and fastest growing industries in the world.In South Dakota, visitor spending in 2005 was $807,029,057, a $2.02
billion impact on the state’s economy.This
economic impact is expected to continue to grow.With this increase, there is a need for trained workers in the
hospitality and tourism industry.In
South Dakota, there has been a 14.18% increase in the number of employees in the
industry in the past 10 years.Many
aspects of this industry promote employees from within, a young part-time
employee may work his/her way up to management in a short amount of time.Introduction to Hospitality and Tourism is designed to give high
school students an overview of the opportunities, occupations and skills needed
in this career cluster.The goals for
this course are based on the National Family & Consumer Science standards
and business & industry information.
Suggested Grade Level:9th - 12th Grades
Career paths within the
hospitality, tourism, and recreation industries
Practices and skills involved
in hospitality, tourism, and recreation industries
Concepts of customer service
Procedures related to safety,
security and environmental issues
In groups you will
prepare a PowerPoint presentation to share information with
classmates about the education and training needed for occupations
in each pathway.
Using the career clusters
link provided to the left use Career Cruising to research one of the
Hospitality & Tourism Pathways.
PowerPoint must be a
minimum of 10 slides and include the following:
Overview of Pathway
information from Career Cruising.
opportunities in each pathway (Use the yellow pages and internet
searches to explore entrepreneurial opportunities in each pathway.
class will be split into four groups researching one of the following
Recreation, Amusements, and Attractions
Restaurants and Food/Beverage Services
Travel & Tourism
IHT 1.2Describe workplace skills necessary to be successful in the
hospitality and tourism industry.
YOUR ATTITUDE POWERPOINT
Choose one career in each
of the four Hospitality & Tourism Clusters (Restaurant
and Food/Beverage Services pathway, the Lodging pathway, the Travel
and Tourism pathway, and the Recreation, Amusements and Attractions
Write want ads to
advertise for skills needed for the 4 occupations in each hospitality and
#2:Examine safety, security and
environmental issues related to the hospitality, tourism, and recreation
SAFETY & SECURITY
IHT2.1Examine safety and
security concerns to maintain a safe environment for workers and
Compare and contrast
different hospitality and tourism businesses evacuation plans and
Collect news articles
relating to safety/security issues at recreation, amusement and
attraction venues and share them through class discussion.
Create a pod cast
identifying a list of common hazards or dangers that can affect a
SAFETY POLICIES & PROCEDURES
IHT2.2 Investigate industry standards to comply with safety
policies and procedures.
Create a safety policy
manual based on industry standards.
presentation for food service employees explaining the Serve Safe
program. ·Interview venue
managers about safety/security issues at recreation, amusement and
news article to inform others about air travel security issues.
#3:Apply concepts of customer
3.1Evaluate the impact customer relations have on success in the
hospitality, tourism and recreation industry.
Share anecdotes in a
class discussion about positive and negative customer service
Prepare a PowerPoint
presentation illustrating critical moments in customer service.
CUSTOMER SERVICE & EXPECTATIONS
IHT 3.2Evaluate customer service processes to meet customer
Brainstorm a list of
characteristics of customer-focused employees.
Write a character
sketch of an employee providing quality customer service.
Role play critical
moments in customer service.
Create a news release
identifying characteristics and the importance of customer-focused
#4:Discuss rights and
responsibilities in hospitality and tourism.
CONFIDENTIALITY & ETHICS
IHT 4.1Summarize issues related to confidentiality and ethics in the
hospitality and tourism industry.
Design a policy manual
that ensure confidentiality in hospitality and tourism.
Create a pod cast about
confidentiality and ethics by interview management staff at a
hospitality and tourism business.
LEGAL RIGHTS & RESPONSIBILITIES
IHT4.2Identify legal rights
and responsibilities of hospitality and tourism employees and guests.
Interview and summarize
a hospitality and tourism manager about rights and responsibilities
of employees and guests.
Compare and contract
employee policy manuals from different hospitality and tourism
Create an online quiz
identifying the rights and responsibilities of employees and guests.
Highmore High School Family & Consumer Sciences and Family,
Career, and Community Leaders of America.