Hospitality & Tourism Management

Rationale Statement:
The hospitality and tourism industry is one of the largest and fastest growing industries in the world. In South Dakota, visitor spending in 2005 was $807,029,057, a $2.02 billion impact on the state’s economy. This economic impact is expected to continue to grow. With this increase, there is a need for trained workers in the hospitality and tourism industry. In South Dakota, there has been a 14.18% increase in the number of employees in the industry in the past 10 years. Many aspects of this industry promote employees from within, a young part-time employee may work his/her way up to management in a short amount of time. Introduction to Hospitality and Tourism is designed to give high school students an overview of the opportunities, occupations and skills needed in this career cluster. The goals for this course are based on the National Family & Consumer Science standards and business & industry information.

Suggested Grade Level: 9th - 12th Grades

Topics Covered:

	Career paths within the hospitality, tourism, and recreation industries
	Practices and skills involved in hospitality, tourism, and recreation industries
	Concepts of customer service
	Procedures related to safety, security and environmental issues

INTRO TO HOSPITALITY & TOURISM

CLASS INTRODUCTION

Blog #1: What is Hospitality & Tourism?

	Assignment #1: BLog #1
	http://www.youtube.com/watch?v=GfIictixYMc
	Assignment #2: Create a brochure (in Publisher) titled "Hospitality & Tourism in South Dakota". Use your research skills.

Indicator #1: Investigate career paths within the hospitality, tourism, and
Recreation industries.

CAREER OPPORTUNITIES

IHT 1.1 Identify opportunities for employment and entrepreneurial endeavors and required education needed within hospitality and tourism pathways.

Blog #2: Hospitality & Tourism Careers

CAREER CLUSTER PATHWAYS PROJECT

	In groups you will prepare a PowerPoint presentation to share information with classmates about the education and training needed for occupations in each pathway.
	Using the career clusters link provided to the left use Career Cruising to research one of the Hospitality & Tourism Pathways.
	PowerPoint must be a minimum of 10 slides and include the following:
	Overview of Pathway information from Career Cruising.
	Local employment opportunities in each pathway (Use the yellow pages and internet searches to explore entrepreneurial opportunities in each pathway.

The class will be split into four groups researching one of the following pathways:

Lodging
Recreation, Amusements, and Attractions
Restaurants and Food/Beverage Services
Travel & Tourism

WORKPLACE SKILLS

IHT 1.2 Describe workplace skills necessary to be successful in the hospitality and tourism industry.

CHOOSE YOUR ATTITUDE POWERPOINT

ASSIGNMENTS:

	Positive Attitude Assignment.
	Choose one career in each of the four Hospitality & Tourism Clusters (Restaurant and Food/Beverage Services pathway, the Lodging pathway, the Travel and Tourism pathway, and the Recreation, Amusements and Attractions pathway.) Write want ads to advertise for skills needed for the 4 occupations in each hospitality and tourism pathway.

Indicator #2: Examine safety, security and environmental issues related to the hospitality, tourism, and recreation industries.

SAFETY & SECURITY

IHT 2.1 Examine safety and security concerns to maintain a safe environment for workers and customers.

	Compare and contrast different hospitality and tourism businesses evacuation plans and procedures.
	Collect news articles relating to safety/security issues at recreation, amusement and attraction venues and share them through class discussion.
	Create a pod cast identifying a list of common hazards or dangers that can affect a lodging facility.

SAFETY POLICIES & PROCEDURES

IHT 2.2 Investigate industry standards to comply with safety policies and procedures.

Create a safety policy manual based on industry standards.

· Prepare a presentation for food service employees explaining the Serve Safe program.
· Interview venue managers about safety/security issues at recreation, amusement and attraction venues.

Write a news article to inform others about air travel security issues.

Indicator #3: Apply concepts of customer service.

CUSTOMER RELATIONS

IHT 3.1 Evaluate the impact customer relations have on success in the hospitality, tourism and recreation industry.

	Share anecdotes in a class discussion about positive and negative customer service experiences.
	Prepare a PowerPoint presentation illustrating critical moments in customer service.

CUSTOMER SERVICE & EXPECTATIONS

IHT 3.2 Evaluate customer service processes to meet customer expectations.

	Brainstorm a list of characteristics of customer-focused employees.
	Write a character sketch of an employee providing quality customer service.
	Role play critical moments in customer service.
	Create a news release identifying characteristics and the importance of customer-focused employees.

Indicator #4: Discuss rights and responsibilities in hospitality and tourism.

CONFIDENTIALITY & ETHICS

IHT 4.1 Summarize issues related to confidentiality and ethics in the hospitality and tourism industry.

	Design a policy manual that ensure confidentiality in hospitality and tourism.
	Create a pod cast about confidentiality and ethics by interview management staff at a hospitality and tourism business.

LEGAL RIGHTS & RESPONSIBILITIES

IHT 4.2 Identify legal rights and responsibilities of hospitality and tourism employees and guests.

	Interview and summarize a hospitality and tourism manager about rights and responsibilities of employees and guests.
	Compare and contract employee policy manuals from different hospitality and tourism establishment.
	Create an online quiz identifying the rights and responsibilities of employees and guests.

Highmore High School Family & Consumer Sciences and Family, Career, and Community Leaders of America.